HOW WE MEASURE QUALITY?

As an owner operated small business, Soap Cupboard ensures a “hands on” service of routinely checking our work and bench-marking our results. Our cleaning services are not complete without your complete satisfaction. We’ve spent the past ten years working closely with our valued customers in an effort to best understand their needs. These years of business experience have set us apart, not only our quality of services, but also our ability to consistently meet and exceed customer expectations. Your cleaning plan is customised to ensure your priorities are successfully handled every time. This process is one of the reasons we consistently earn high satisfaction ratings from our clients.

OUR APPROACH IS SIMPLE

• When you sign up with Soap Cupboard, we begin with a first impressions survey. We check every aspect of your cleaning requirements and determine what and where to focus our attention and expertise.
• After an agreed initial period, usually 14 days, we will jointly inspect your property and measure our quality to ensure nothing is left to chance.
• Any adjustments to service are made, and the inspections continue on a regular schedule.
• Regular client service calls are made to ensure your complete satisfaction with the quality of service you receive with Soap Cupboard.
• We also obtain your monthly rating, on a scale of 1-10.